FAQs – NWI Print Pro’s Frequently Asked Questions
Do you have questions about printing or NWI Print Pro? Please look through our FAQs to discover information for using our website, formatting files, pricing, requesting quotes, and more!
What are your hours of operation?
Our hours of operation are as follows: 8:00am to 5:00pm Monday through Friday Closed Saturday & Sunday
Do you offer a guarantee for your work?
Yes, we offer a 100% satisfaction guarantee. If you are ever unhappy with your printing, you may return it for a refund, a reprint, or a credit. See Our Guarantee page for complete details.
Can I see a proof of my project before you print it?
Absolutely. We provide several proofing options, including online proofs, which you can download, view, and approve or suggest changes, straight from our website.
What if I only need to send you a file?
If you need to send a file, you can either include it as part of your order (preferred) or use the Send a File utility on the sidebar of your account page. If you need to attach the file to an existing order, find the job ticket (on your account page) for the order in question, or click the link to the job ticket from the confirmation email we sent you when you placed the order. Upload your file using the Send a File utility, and drag it to the order you want to attach it to.
When can I expect to receive my prints?
Our turnaround times are affected by many variables. One of the most important things you can do to ensure your project is completed in a timely manner is to make sure that any artwork you submit is print-ready.
I'm on a deadline. Is it possible to expedite my printing?
If your printing project has a ‘crisis deadline,’ please call our customer service department and speak to a project manager as soon as possible. Normally, our schedule revolves around “one day per task.” For example, we allow one day for printing, one day for folding, one day for drilling, etc. So the number of tasks your project requires equals the number of days of turnaround we’ll need. Sometimes, however, we can provide rush service, but we need to talk to you quickly to determine how we can best help. We also ask for your understanding that completing your job early means our other customers will have to wait longer for their orders, or our staff will have to work overtime to meet the deadline, so additional charges apply to any expedited orders.
Can I get a price quote before ordering from you?
Yes. Click here to fill out the Quote Request form and then submit it. That’s it! We’ll then review the details of your order and present you with a quote as quickly as we can. You may also request a quote via email to firstname.lastname@example.org.
How will I know you received my uploaded files from the website?
You will receive an email confirming your order right away after you place it. If you do not receive a notification email, please call us, so we can verify that your order came through properly.
Sending/Uploading Print Files
How do I send my files to you through your website?
When you’re ready to send us a file, use the “Send Files” button at the very top of every page. Fill out the form and then submit it. That’s it! You may also send files to us via email to email@example.com.
What is the maximum file size that can be transferred through your website?
Our website has big pipes. Any file transfer may contain up to 4 Gigabytes of information. That’s roughly the capacity of a completely full DVD! Any file transfer session is limited to eight hours, which is more than enough time to transfer the largest of files in all but the most extreme circumstances.
What file formats do you accept?
We will be happy to accept all industry-standard graphic file formats, including Adobe InDesign, QuarkXPress, Adobe Illustrator, Adobe Photoshop, Microsoft Publisher, PDF, TIFF, EPS, and JPG. We regularly work with other file formats as well, so don’t hesitate to contact us if you don’t see your preferred file format listed here.
How many files can I send at once?
On our ‘Send Files’ page, you are able to upload a total of four files at once. If you have multiple files to attach to a single order, you might consider combining and compressing those files into one file archive. The result of compressing multiple files will leave you with just one file to send. (After we receive that compressed file, we’ll expand it back to the original multiple files.)
What files should I include with my order?
When you send us your files, please include all the elements needed for production. For some orders, that might be nothing more than one artwork file. For other, more complex orders designed in a page layout application, you should send the page layout file, all supporting graphics, and all the fonts used in the document. Many page layout applications include utilities to gather all of these elements together for you. Please refer to your application’s documentation for more information.
What is Preflighting?
Preflighting is a term borrowed from the aviation industry, which describes the steps a pilot takes prior to flight to ensure the flight will be safe for the passengers on board. Similarly, the files you send are put through a printing preflight process to identify in advance any issues that could affect the quality or delay the production of your print order. Preflighting allows us to eliminate the unexpected!
Can you make a correction to my job after I have submitted files?
Yes, corrections can be made at any time. But please review and proof your work carefully, because the best time to make corrections is before your print order is scheduled for production, when there is a minimal effect on the production schedule and budget. (Corrections and alterations requested after production has been scheduled may lead to production delays and increased expenses.)
Should I compress my files before submitting them to your website?
Yes, we recommend compressing your files before sending them through the website. Compressing lets you combine multiple files into one compressed archive file. This allows you to easily select and send (and keep track of) just one file instead of multiple files. The single compressed archive file is smaller than the total size of all your uncompressed files, allowing it to reach us quicker.
When preparing to send files to us through the website, we suggest you compress your files first. Compressing files prior to transferring them through our website has these advantages: Multiple files may be combined into one compressed archive file. This allows you to easily select and send just one file instead of multiple files. The single compressed archive file is smaller than the total size of all uncompressed files, allowing the file to reach us as fast as possible. The ability to compress files is built into all recent computer operating systems. Here’s how to compress your files. (Don’t worry… you don’t need to be a “geek” to do it!) Just locate the files and/or folders you wish to compress, then follow the instructions below. Mac OS X After selecting the files and/or folders you wish to compress, use one of these methods to create an archive of the compressed files: Control-click on the file selection and choose Create Archive Go to the Action menu (the button that looks like a gear up in the Finder window’s toolbar), and choose Create Archive. Go to your computer’s menu bar and select File > Compress (Mac OS 10.4) or File > Create Archive (Mac OS 10.5+). Your computer will create a new file, with the file extension “.zip.” This is the compressed file you should select to send to us. Windows XP, Windows Vista, and Windows 7 After selecting the files and/or folders you wish to compress, right-click the file selection, scroll down to the “Send to” menu item and then selected “Compressed (zipped) Folder” from the submenu that is revealed. Your computer will create a new file, with the file extension “.zip.” This is the compressed file you should select to send to us.
Can I email my files to you?
Yes, you may email your files to us. However, we’d like to encourage you to use the ‘Send Files’ button at the top of the page to take you to our send files page, which has been designed to effortlessly transfer large files. We believe you’ll find the file submission tools on our website much more reliable and efficient than email. If you send your files via email, you may be subjected to a file size limit imposed by your Internet service provider. Your Internet service provider may limit the size of email attachments you are allowed to send through their system, which may result in large graphic files being undelivered.
Can I bring my files to you on a CD or DVD?
Yes, we’ll gladly accept your files on CD or DVD. Sometimes you just need to “get out of the office,” and we always enjoy the opportunity to visit with you face-to-face. So while our website’s Send Files page will easily transfer very large files, those same files will travel just as well on a CD or DVD if you prefer to bring them to us in person.
How can I ensure a quality print job?
Whether this is your first time ordering printing or you’re a seasoned pro, we recommend checking out our File Prep Quick Guide. Once you’ve familiarized yourself with the basics, you’ll find these handy file preparation guidelines helpful, too.
What files do I need to send you for printing my document?
That depends on the type of document you’re sending. If you’re providing a print-ready PDF, that PDF is the only file you’ll need to send. However, if your document was created elsewhere (in a page layout program, for example), you will need to include the page layout document, fonts, and any image files used in your design, as well.
What resolution should my image files have?
Resolution is measured in dots per inch (DPI). The more dots per inch, the sharper your image will be. For printed products, the minimum resolution is typically 300dpi.
What is a "bleed"?
In printing, your products are often printed on a larger sheet than the final product, then cut to size. If you have colors on your product that stretch to the edge of the document, it’s best to let those colors stretch, or “bleed” past the edge of the product size. That ensures your colors go all the way to the edge of your document.
What is a PDF file?
Documents in Adobe’s Portable Document Format (PDF) preserve the exact look and content of the originals, complete with fonts and graphics, and can be printed, distributed by e-mail, and shared and stored on network systems (including the Internet) for others to use and view. When properly created, PDF files have proven to be an excellent method for generating quality printing.
What is CMYK mode?
CMYK stands for Cyan, Magenta, Yellow, and Black (actually, the K stands for “key”…which is black). The process involves combining varying amounts of cyan, magenta, yellow, and black ink to produce a full spectrum of color.
Does the color mode matter?
Yes, the color mode does matter because everything is printed in CMYK colors. If your files are in RGB mode, they will need to be converted to CMYK. Converting colors is a tricky business because although they both produce colors, RGB and CMYK are as different as apples and orangutans! There are many formulas for converting RGB colors to CMYK colors, and they all produce results that are very, very close…but not spot-on. If color accuracy is vital to your project, it is best to consult with us early in the process to plan for the best color conversion possible.
What should I do if my files aren't CMYK?
If your files are not in CMYK mode, they will need to be converted. You can convert them yourself, or we can do it for you. Because RGB and CMYK modes are so different, it is common for some color shifting to occur due to the conversion process, though it is often quite minor. If you convert the files, then you will be able to confirm ahead of time if the conversion process produces acceptable colors. If you have us convert the files for you, we recommend that you view a printed proof before we complete your order, so you can see ahead of time how the converted colors will appear on the page. Proofing adds a step to the production process, so you’ll need to plan for that if you choose to have us convert your colors for you.
How do I convert files to CMYK mode?
The specific steps to change the color mode of your files varies from one program to the next. You’ll want to consult your design program’s documentation for the formal steps involved. Most art and design programs are capable of such conversions, while other programs, including the Microsoft Office suite (Word, Excel, Powerpoint, etc), do not have such features.
Where do vector graphics come from?
Vector graphics are typically created by illustration software such as Adobe Illustrator.
What is the difference between vector graphics and bitmap graphics?
A vector graphic is defined in a mathematical nature, which makes it resolution-independent. This means it can be printed clearly at any size. A bitmap image is formed by a rectangular grid of small squares, known as pixels. Each pixel contains data that describes whether it should be rendered as black, white, or a level of color. Bitmap graphics are resolution-dependent and can appear jagged or lose detail if they are created at a low resolution and then enlarged or printed at a higher resolution.
Where do bitmap graphics come from?
Bitmap graphics are typically created by pixel-based image editing software such as Adobe Photoshop. Additionally, bitmap graphics are generated from digital cameras and scanners.
Can bitmap graphics be converted to vector graphics, and vice versa?
Yes. Software such as Adobe Illustrator may be able to convert bitmap images to vector images. Vector images can be converted to bitmap images by opening them with Adobe Photoshop. Please note that converting a vector image to a bitmap image is rarely necessary, removes the resolution-independence of vector graphics, and should only be done if you have a very specific reason to convert the graphic.
What are the different types of bitmap graphics?
A one-bit image refers to an image that is a solid color, with no shades of that color. A continuous tone image refers to photographic images, whether they are full color, black-and-white images with shades of gray (grayscale), or single-color images with shades of that color.
What guidelines do you have for bitmap graphics resolution?
One-bit images require 600 pixels per inch (1200 preferred). Full-color continuous tone images, grayscale images, and single-color continuous tone images require 300 pixels per inch.
Can I resize bitmap graphics in a page layout application?
These guidelines are for bitmap images that are used at their actual size. If the image is enlarged in a page layout application, the requirements enlarge by the same amount. For example, enlarging a full-color continuous tone image 225% in QuarkXPress would require a resolution of 675 pixels per inch (the original requirement of 300 pixels per inch multiplied by the enlargement of 225%). It is best to avoid performing scaling in a page layout application, as these programs have no ability to change the actual pixels in an image.
Can I resize bitmap graphics in Photoshop?
Photoshop can increase the resolution of a low-resolution image, but increasing the resolution of an image scanned or created at a lower resolution only spreads the original pixel information across a greater number of pixels and rarely improves image quality.
Is there anything else I should be aware of regarding color quality?
Yes. Light can have a major effect on the appearance of a color. A printed color can look quite different when viewed in florescent lighting compared to sunlight. In a similar way, colors on your computer monitor can look different under different lighting conditions. For best results, try to keep your work environment’s lighting as consistent as possible.
Why do I need to include separate files for the images in my document?
Page-layout programs do not actually save the images you insert as part of the document. Instead, they point to the image files on your computer. If you send us only the document file you created in the page-layout software, we may be unable to print the images it references. To get around that, make sure you save the entire package. Most page-layout programs will have that as a File option. If yours doesn’t, please remember to send us the actual art files that your project uses in addition to the document file.
I've heard Encapsulated PostScript (EPS) mentioned in the context of both vector graphics and bitmap graphics. How can it be both?
EPS files act as a container for transferring graphic information. When illustration software such as Adobe Illustrator creates an EPS file, it is a vector EPS. When pixel-based image editing software such as Adobe Photoshop creates an EPS file, it is a bitmap EPS.
Can I copy a graphic and paste it into my document?
While copy-and-paste is supported by most software, you will have much more predictable results by creating a link to your graphic. The graphic then remains outside of your document and is referenced as needed. Please refer to your software’s documentation for full details about creating links to your graphics.
Where can I find my fonts for inclusion?
EPS files act as a container for transferrinMany page-layout programs will include your fonts automatically when you save your project as a package (typically a File menu option). If your software doesn’t have this option, you can convert the fonts to outlines, or rasterize your document, which converts it all to pixels. This will eliminate the need to send us your fonts. However, we will not be able to make text changes for you if you choose this route. If you prefer sending us the fonts and your software doesn’t package them automatically… On a Windows-based computer, fonts are typically located in the main drive (C: on most systems), in Windows/Fonts. Additionally, you may have a folder named psfonts directly on the C: drive. Fonts in the psfonts folder are PostScript fonts and require two separate files to accurately define a font’s appearance. The first file, found in the psfonts folder, ends with a .pfb extension. The second matching file is found in the psfonts/pfm folder and ends with a .pfm extension. The font name can be accurately determined by double-clicking the .pfb or .pfm file. On a Macintosh with OS X, your fonts can be found in either /Library/Fonts or /Users/(username)/Library/Fonts. If you use a font management utility on either platform, fonts are found in a location specified by the utility.g graphic information. When illustration software such as Adobe Illustrator creates an EPS file, it is a vector EPS. When pixel-based image editing software such as Adobe Photoshop creates an EPS file, it is a bitmap EPS.
What options are available for picking up or shipping my order?
We offer UPS and FedEx shipping, as well as free local delivery. If you prefer to pick up your order, you can do that, too. You’ll be given the opportunity to choose a pick-up/delivery option when you place your order.
Do you do custom work?
Yes, we do custom print work. Contact us with details about the kind of work you need, and we’ll be happy to discuss your project with you.
How can I request a custom quote?
You can call us if you’d like or use one of our online estimate forms. Make sure you provide us with as many details as you can, so we can give you an accurate quote. If you use our forms, you’ll receive an email confirmation, and we’ll get back to you (by email or phone) as quickly as we can.
Are my orders subject to sales tax?
Sales taxes are determined by several factors, including what is purchased and where it is bought or shipped to. In general, purchases that are picked up from our building or shipped to an address in-state will be assessed a sales tax. The amount of the sales tax can be found in the “sales tax” line of the order details when viewing your shopping cart.
What do I do if I am tax-exempt?
If you have a tax-exemption status, please notify us, and we will update your status in our system. We may request documentation from you for our files if necessary.
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